Refunds & Guarantees

PRICE & PAYMENT

  • PAYMENT FOR PACKAGES MUST BE MADE IN ADVANCE.
  • WE DO NOT PROVIDE ANY REFUNDS ONCE PROGRAMMING HAS ALREADY BEEN COMPLETED AND ASSIGNED.
  • ACCEPTING OUR TERMS AND CONDITIONS UPON THE SIGN UP, YOU ARE COMMITTING TO THE CONTRACT OF 3 MONTHS (THREE PAYMENTS)

GUARANTEES

WE OFFER A 100% GUARANTEE THAT, WE WILL HELP EACH AND EVERY CLIENT ACHIEVE THEIR GOALS. HOWEVER, THIS IS BASED ON THE FOLLOWING:

  • YOU UNDERSTAND THAT YOU MUST FULLY COMMIT TO YOUR TRAINING PROGRAMME IN ORDER FOR YOU TO ACHIEVE YOUR SET GOALS.
  • YOU UNDERSTAND YOUR PROGRESS DEPENDS ON YOUR OWN INDIVIDUAL EFFORT AND COOPERATION.
  • YOU ARE REQUIRED TO COMPLETE A PHYSICAL READINESS QUESTIONNAIRE (PAR-Q) BEFORE UNDERTAKING YOUR PROGRAMMING
  • YOU MAY BE REQUIRED TO OBTAIN A LETTER OF ‘MEDICAL CLEARANCE’ FROM YOUR GP BEFORE ANY TRAINING MAY TAKE PLACE.
  • YOU UNDERSTAND THAT IT IS YOUR RESPONSIBILITY TO INFORM THE TRAINER OF ANY CONDITIONS OF CHANGES TO YOUR HEALTH, NOW AND ONGOING, WHICH MIGHT AFFECT YOUR ABILITY TO EXERCISE SAFELY AND WITH MINIMAL RISK OF INJURY.
  • IF YOUR TRAINER REQUIRES ANY FURTHER MEDICAL INFORMATION, THIS MUST BE PROVIDED.
  • YOU UNDERSTAND THAT THERE ARE INHERENT RISKS IN PARTICIPATING IN A PROGRAMME OF STRENUOUS EXERCISE.
  • IF YOU SUSTAIN OR CLAIM TO SUSTAIN ANY INJURY WHILE PARTICIPATING IN TRAINING, YOU ACKNOWLEDGE THAT THE TRAINER IS NOT RESPONSIBLE.
  • YOUR COACH CANNOT BE HELD LIABLE IN ANY WAY FOR UNDECLARED OR UNKNOWN MEDICAL CONDITIONS.
  • THE GOALS MUST BE DISCUSSED WITH AND SIGNED-OFF BY THE TRAINER.
  • THE GOALS MUST BE: MEASURABLE & REALISTIC

SHOULD THE CLIENT NOT FEEL COMPLETELY SATISFIED WITH OUR SERVICES, WE WILL REVIEW THEIR CLAIM. OTC® RESERVES THE RIGHT TO REFUSE REFUNDS AND REFUNDS ARE OFFERED STRICTLY ON A DISCRETIONARY BASIS.